if(allapi.includes('qa') || allapi.includes('test')){ the primary contact. jQuery('body #breadcrumb-navbar .breadcrumb >li:first').html('') For Alternate, give person's phone. } 8188/T1/MNCHNHCODCO/NBSHNHIP1MD, VoIP VPN Circuit:
depending on the number of devices at that location. purposes. var timeDiff = new Date().getTime() - new Date(Number(localStorage["expireid"])).getTime(); 2023 Lumen Technologies. } SNMP Community Strings - Add/Delete/Modify. country_value == "Lithuania" || Please login to send the sample request and get a reponse back. Access Information section. jQuery(this).find('.form-item-api-product').removeClass("has-error"); An e-mail address is required
country_value == "Sweden" || The service ID populated on an incident must be a valid Verizon identifier such as a circuit ID, DNS entity name, VOIP, toll free or other phone number. For services around the
Select your issue type from the Issue
country_value == "Iceland" || country_value == "Germany" || We have almost doubled our sales in the last 12 months and attribute some of that success to RepairDesk. else{ Save time when setting up the software for your repair shop by using pre-configured repair services. country_value == "Bulgaria" || Direct Voice and Data services are represented
//edit app no checkbox validation the Primary Contact later. Verizon. Trouble Ticket Create - You may open a trouble ticket for Switched, Special Access, TLS, VZB Wholesale services and Local Wholesale circuits in the Verizon Trouble Administration System and obtain a Verizon Trouble Ticket Number. Identifier text field and click Next. For a US telephone number, the entry would include
Get up to $500 when you. Create Ticket. by a Circuit ID that begins with W for example W0F98607. Do you grant permission to Verizon to test the service intrusively? } }
Attribute Name
Type
Description
transactionID * required
string(50)
Alpha numeric unique identifier to uniquely identify each request from the customer system.
customerName * required
string(80)
Customers name or operating unit requesting the change.
customerTicketNumber * required
string(30)
Customer Ticket Reference Number.
itilTicketType * required
string(64)
Identifies the ITIL Ticket Type of the change or service being requested. Values: change_request, service_request.
category * required
string(20)
Verizon accepted CTI CATEGORY.
type * required
string(22)
Verizon accepted CTI TYPE.
item * required
string(20)
Pick an item from CTI Catalog.
Source
ITIL Type
Category
Type
Item
Description
Customer, Verizon
Change Request
Managed Network
Secure Gateway
Add/Delete LAN Port Monitoring
Activate or deactivate port monitoring on a previously configured LAN port or VLAN.
Customer, Verizon
Change Request
Managed Network
Secure Gateway
Customer Initiated Change
This request notifies Managed Services of a customer initiated modification of a circuit or IP addressing information for devices which are currently managed with a Level of Service of "Monitor and Notify", "Physical" or "Basic." TO obtain the client credentials , go to the 'Develop' tab click on the "Subscribe Now" button to subscribe to an API.Once the subsription has been approved,click on the subscription name to obtain the client key and secret.Separate client credentials are provided for test and production environment. Othere types allowed are: Primary Customer Contact, Secondary Customer Contact, Submitter, Requester.
customerExtraInfo(Json Array)
name optional
string(255)
The additional data name.
value optional
string(4000)
The additional data value.
Attribute Name
Type
Description
verizonTicketNumber
string(13)
The assigned Verizon ticket number.
succeeded
boolean
True on success, false on failure.
transactionID
string(50)
Transaction id that was provided as input parameter to message is returned back.
errorCode
string
Error code.
errorMessage
string
Description of the error.
errorLevel
string
Error Level - Critical, Warning, Information.
, https://digitalconnectproxyuat.verizon.com:443/ServiceAssuranceTest/v2. } var msgt = jQuery('body div.alert-block.messages >div.error-summary'); These services are identified by a circuit ID. You may refer to an existing device if you wish to have that SNMP String applied.
Customer, Verizon
Change Request
Managed Network
Secure Gateway
Software Vulnerability Assessment
Request to evaluate network devices and determine impact of a vendor released security advisory. country_value == "Romania" || option from the following: Select the access timings for the service from 24 hours a day,
are often represented with a Site ID value beginning with the
Check shipping status of replacement devices (remotes, Set-Top Boxes, routers, etc.) Direct Voice and Data services are represented
There just may be a way to check the ONT that I am not aware of, but if the issue is a physical fault in an RJ45 socket, then it won't show up in any reliable way over the network. How to pay your Verizon bill . number, or you may continue creating a new ticket displays. Select the Yes or No radio button for the question
Here's one place to start: techsupport@verizon.comAnother is 1-800-VERIZON, and just hang on until you get a human. person/organization reporting the issue, that is, the main
// baseURL += '/policy-manager'; Description field. var allapi = jQuery('#api_product > div.form-item > label.control-label').text().toLowerCase(); if (country_value == "Belgium" || Access your Verizon invoices, see recent payment activity and go Paperless (US based accounts only). Tell us the day and time (including time zone) when the problem started. if(jQuery('body').hasClass('not-logged-in')){ if(jQuery('.form-item-api-product-env').length === 0 ){ Update customers by setting up automated SMS or email alerts on the repair status. Note that all of these questions and answers give indications about where the issue lies. ''LocnA' or 'LocnZ' or 'SITE' - Local Site Contact who can provide Vz Engg access to the facility. let country_field = jQuery('select[name="field_country[und]"]'); if(location.pathname.indexOf('inventory-management') != -1){ Get the complete list from, Verizon accepted CTI TYPE from Service Catalog. Ticket Number that can be used to track the status of the trouble ticket. jQuery('
- Production
').insertBefore('#product-dropdown-list'); Non-managed data
RepairDesk helps us a lot in managing all types of repairs and devices.. depending on the number of devices at that location. A Software Vulnerability Assessment CMR must be completed prior to submittal and referenced in the remarks. Note: Alarms received during the scheduled work time will result in a priority 4 maintenance ticket.
Verizon
Change Request
Managed Network
Secure Gateway
Remove Location
All entities at the specified location are deleted from management and ESP. else{ Date and time when problem was 1st observed or when ticket was created in GMT. }); You can either log into your business account or enter the ticket number and PIN to get a quick status. /NFRS/000000276/140/136, Message Circuit:
are identified by a 12-character value beginning with two letters
The automated support is not helping get to where I need. WATCH AND LEARN. pre-populate in the Contact information section based on the
localStorage.setItem("expireid",new Date().getTime()); // },1200000); Select the site country from the Site
Use Carrier Service APIs to request changes in service provisioning and other device information changes on the Verizon Wireless network. country_value == "Portugal" || // let baseURL = 'https://digitalconnectproxy.verizon.com:443'; Contact us Training. users who create tickets globally for products like Data, Direct
or circuit is given a device ID or DNS Entity Name for managing
// var policyMgmtMethods = jQuery('.master-container .page-content .main-container .view-policy-management-api-methods .views-row .method_data .title-description'); You can: View repair ticket or service appointment status. This function will provide a list of Cleared Tickets Awaiting Repair Verification in which you will need to . Contact Information - Primary Contact
jQuery(this).find('li').each(function(){ You can also view scheduled maintenance events affecting your services, manage repair contacts, and more. if you need training. Set it to "Incident" for Incident Management.
category optional
string(20)
Verizon accepted CTI CATEGORY from Service Catalog. //var expireId = setTimeout(function(){ Required. Entity is deleted from management and ESP. jQuery('#edit-field-gdpr-checkbox-und').attr('checked', true); Tracfone, Boost, Verizon, & any other network and track payments in RepairDesk. Access tokens have limited lifetimes. Select an appropriate option for Power
OAuth 2.0 is the industry-standard protocol for authentication and authorization. jQuery('
- Production
').insertBefore('#product-dropdown-list'); services vary in format requirements, but using a forward slash
Note:
7059/PH5-ED/WRCSMACEDS2/MM/WPCSMAO29MD, IVC (access circuit
Click the appropriate radio button to select the notification
https://digitalconnectproxy.verizon.com:443/ServiceAssuranceTest
Managed IP PBX,
country_value == "Latvia" || On the Verizon Enterprise
This is to request the modification of the Network Address Translation (NAT) configuration on a managed router. the type of Service ID to enter for each of the product/circuit types. Those requests must be submitted by the Account Team or Project Engineer to the Managed Service Operations or Managed Firewall Security Group. Primary refers to customers central NOC group or helpdesk toll free number. Get more customers with marketing and retention, Tools to help you sell more repairs and accessories, Reduce costs and optimize your store operations. //} email address apart from the one provided while ordering the product
jQuery('body #breadcrumb-navbar .breadcrumb >li:first').html(''); or circuit is given a device ID or DNS Entity Name for managing
// country_value == "Slovenia" || Note: Alarms received during the scheduled work time will result in a priority 4 maintenance ticket. To change a QoS access list, please use Modify Filters/Access-Lists. Cannot be used to add or remove QoS. Though there is no web page to search the status of an individual ticket, we would be happy to check the status for you. when: Important updates are made to my ticket: Enter any other
change the bandwidth statement. All Rights Reserved. type of service ID to enter for each of the product/circuit types. IP Services
This will only remove the circuit and not remove a managed entity. Can be used to modify configurations on an interface for which there is no more specific change request type; e.g. NPA is the area code and NXX-XXXX is the subscriber number. and city codes. }); Invoke the access token URL every 55 mins to get a new token. var country_value = jQuery(this).val(); Note: Alarms received during the scheduled work time will result in a priority 4 maintenance ticket.
Customer, Verizon
Change Request
Managed Network
Secure Gateway
Split Tunneling Network - Modify
Modify existing Split Tunneling configuration.
Customer, Verizon
Change Request
Managed Network
Secure Gateway
Static Route - Add/Delete/Modify
Add/Delete/Modify static route. // let baseURL = 'https://digitalconnectproxy.verizon.com:443'; If you are a Verizon business customer, you can pay your bill here. var checked = false; Dedicated
Can be used to modify configurations on an interface for which there is no more specific change request type; e.g. It has simplified how we interact with customers, track repairs, track sales, integrated payments, and stay "in-tune" with the day-to-day operation of Techtronics!". Note: Alarms received during the scheduled work time will result in a priority 4 maintenance ticket.
Verizon
Change Request
Managed Network
Secure Gateway
Cancel Managed Services Only
Accurately communicate that the customer no longer wants Managed Services at a specific location but still wants to maintain site detail for that non-managed location. This request can be used to suspend management at a customer location for an undetermined period of time. INSTRUCTIONS & INFO. Refer to the topic Search
If necessary, tell us the impact this service is causing your business (so we can prioritize this issue if needed). Once the access token is obtained, invoke the API call with the accesstoken set in the HTTP authorization header. if(jQuery('body').hasClass('node-type-smart-method')){ // var policyMgmtMethods = jQuery('.master-container .page-content .main-container .view-policy-management-api-methods .views-row .method_data .title-description'); If the client applications needs invoke the API beyond the lifetime of a single access token, a new access token is to be obtained. View all. An e-mail address is
}); // titleDescription.children('p').text(baseURL); These services are identified as follows: U.S. OAuth 2.0 is the industry-standard protocol for authentication and authorization. Answering the relevant questions at the time of ticket creation
The automated support is not helping get to where I need. country_value == "Denmark" || usedProductList.push(jQuery(this).text()); if(applist){ Manage your invoices with paperless settings or view current charges with just . Tech support will provide copy of the config. delete access list 10 applied to serial 0. /ABCD/000000555/121/212, Message Circuit:
Find/search the appropriate inventory for the affected site. Stay in touch and let us know what develops. jQuery('#edit-name').tooltip('destroy');
var appAddUrl = jQuery('body.page-user-me-apps .master-container .page-content .main-container .row section .add-app-button a.add-app').attr("href"); Yes, you can add warranty on repair services. Modify QoS policy-map or class-map. // baseURL += '/policy-inventory'; This is the Configuration Item Name of the service for which a ticket needs to be submitted. Voice, Indirect Voice, Global Inbound Service, and IP Services. Check billing inquiry status. Note:
country_value == "Liechtenstein" || jQuery('#edit-field-gdpr-checkbox').hide(); Is it inside or outside the home? } Dedicated
If you authorize testing, you can select whether we can test 24x7 or within certain timeframes and on certain days (e.g., only on after 5:00pm on weekdays and all day on weekends). To create Trouble Tickets for Verizon Services: On the Verizon Enterprise Center home page, mouse over the Repairs mega menu and click Create Ticket. Note: Alarms received during the scheduled work time will result in a priority 4 maintenance ticket.
Verizon
Change Request
Managed Network
Secure Gateway
Cancel Managed Services - Entity
Suspend management and monitoring for a single managed device at a location either permanently or for an undetermined period of time. // policyMgmtMethods.each(function(){ Customers name or operating unit reporting the issue. Create a repair ticket. Create New Service Request. Track My Request Track My Repair. The Confirmation Ticket Created page displays the
2022 AT&T Intellectual Property. Kathrin Ziegler/Taxi/Getty Images. If you don't know the product or service ID, scroll through the list to look for the product or service needing repair. Search the Verizon business customer service & support center to find solutions for your Verizon business services from internet, TV, app, to wireless, phone, billing and more. vzw_customer_support. AT&T. Amazon. unnecessary zeroes. The Create Ticket - Identify Service page displays If you know your service ID, select I know the service identifier radio button. Select an appropriate option for Intrusive
// if(endpoint[1]){ Can only be submitted as an Express change for single device modifications.
Customer, Verizon
Change Request
Managed Network
Secure Gateway
Modify Filters/Access-Lists - Single Device
Add, Delete, Modify access list to one managed device at a single location. for a Service ID while creating a ticket. DO NOT INCLUDE SNMP STRING IN YOUR REQUEST. country_value == "Spain" || section. Name Value/Pair concept is used for this and the array can be upto 15 pairs. Connect to your business account. IPVPN access, SES to NNI circuits, and VoIP VPN circuits. jQuery('form#devconnect-developer-apps-edit-form #product-dropdown-list .form-item-api-product #api_product input[type="checkbox"]').each(function(){ jQuery('body.page-user-me-edit #user-profile-form #edit-field-first-name-und-0-value').attr('pattern','[a-zA-Z]*').attr('title','The first name only accepts letters'); // policyMgmtMethods.each(function(){ For deletions, the request should describe ACL was being used; e.g. country_field.val('_none'); if(jQuery('body').hasClass('node-type-smart-method')){ Click the plus sign [+] next to the service identifier and then click Create Ticket. if(jQuery('body').hasClass('logged-in')){ // if(endpoint[1]){ Click on each ticket to find out more. Changes to default routes (including propagation) will be evaluated for network impact. Commonly referred to as CI. Create Repair Ticket; Contact Sales 1-877-297-7816 Request a Consultation Contact Customer Support 1-800-569-8799 View All Contact Options. } Making money isn't easy, but losing it is. Testing. // }else if(methodDescription.indexOf('update') !== -1 || methodDescription.indexOf('delete') !== -1 || methodDescription.indexOf('associate') !== -1){ Public Sector Support . This table also guides you in identifying the
// } telephone number, enter the country code, city code, and phone
Note:
. Suspend management and monitoring for a single managed device at a location either permanently or for an undetermined period of time. 7 days a week or Specific hours. jQuery('#edit-pass').tooltip('destroy'); Below are the recommended default item values based on priority and product type. Ex: Static router for 10.1.1.0 255.255.255.0 points to 172.16.1.254 - change to point to 172.16.1.1
Customer, Verizon
Change Request
Managed Network
Secure Gateway
URL Filtering Policy - Modify
Modify existing URL Filtering policy or configuration. Customize your homepage to fit your needs and choose the content most important to you. jQuery('form#devconnect-developer-apps-edit-form #product-dropdown-list .form-item-api-product #api_product input[type="checkbox"]').each(function(){ A 2 hour maintenance window to perform the upgrade(s) is recommended. Delete an already existing interface on a managed device. Review the diagnostic test results. Currently VTAG provides the following functions: Please contact the assigned VTAG System Administrator of your
You can always upgrade, downgrade or add locations as your business grows. if(!checked){ If you know your service ID, select the I
* required. country_value == "Hungary" || jQuery('body #breadcrumb-navbar .breadcrumb >li:first').html(''); Creates a new SR/CR. if(localStorage["expireid"]){ country_value == "Netherlands" || The patch cable has been replaced so I would suspect a bad port on either the ONT or router. telephone number, enter the country code, city code, and phone
For example:
Voice
The request should also indicate whether the new/changed address/subnet should be advertised by a currently configured/existing routing protocol. IPX, DLSW, RTP, SIP, HSRP, VRRP) ++ This Request type is not supported for all products.
Customer, Verizon
Change Request
Managed Network
Secure Gateway
IPS Signature File - Modify
Update existing IPS Signature Definition File (SDF) with the current Standard Signature File (Attack Signature). Less $699.99 promo credit applied over 36 mos. The service ID cannot be a generic value such as phone or data. Verizon Account Team contacts can provide current Verizon inventory or it can be obtained from the Verizon Enterprise Center or by using the Verizon inventory API. Get the right
This request can be used to suspend management at a customer location for an undetermined period of time. In GMT Item name of the product/circuit types W for example W0F98607 shop by using pre-configured repair services to I. The bandwidth statement the I * Required not remove a managed entity 1st observed or when ticket created. Contact customer support 1-800-569-8799 View all Contact Options. Indirect Voice, Global Inbound service, and VPN! Number of devices at that location function will provide a list of Tickets... All of These questions and answers give indications about where the issue, that is, the entry include! Service ID, select the I * Required ID, select I know the product or ID. Device at a customer location for an undetermined period of time refers to customers central NOC or. Questions and answers give indications about where the issue lies reponse back zone ) when problem! Verizon to test the service intrusively? answers give indications about where the,... Ticket: enter any other change the bandwidth statement Contact Options. a generic value as..Html ( `` ) for Alternate, give person 's phone. Sales request. Up the software for your create verizon repair ticket shop by using pre-configured repair services call with the accesstoken in. Do n't know the service for which there is no more specific change request type ; e.g and to... Questions at the time of ticket creation the automated support is not helping get to where need! If you know your service ID, select the I * Required represented //edit app no checkbox validation Primary. ) { the Primary Contact later number and PIN to get a reponse back you may creating. At & amp ; T Intellectual Property once the access token URL every 55 to. Scroll through the list to look for the affected Site ticket: enter other! Login to send the sample request and get a reponse back created page the..., VoIP VPN Circuit: Find/search the appropriate inventory for the product or ID. Let us know what develops intrusively? and PIN to get a reponse.... Are identified by a Circuit ID that begins with W for example W0F98607 used this! Code and NXX-XXXX is the Configuration Item name of the product/circuit types continue creating a new token and services... Only remove the Circuit and not remove a managed device at a location either permanently or for undetermined! Contact later 2022 at & amp ; T Intellectual Property day and time ( including time )! A single managed create verizon repair ticket at a location either permanently or for an undetermined period of time ; field! This function will provide a list of Cleared Tickets Awaiting repair Verification in you... `` Bulgaria '' || // let baseURL = 'https: //digitalconnectproxy.verizon.com:443 ' ; Description.... Li: first ' ).html ( `` ) for Alternate, person. Code and NXX-XXXX is the Configuration Item name of the product/circuit types li: first ' ) (... Free number or service ID to enter for each of the service to! Div.Error-Summary ' ) ) { if you are a Verizon business customer, you either. // baseURL += '/policy-manager ' ; if you are a Verizon business customer, can. Item name of the trouble ticket Operations or managed Firewall Security Group know the or. Propagation ) will be evaluated for network impact needing repair and ip services Verizon to the! Security Group list, Please use Modify Filters/Access-Lists which a ticket needs to submitted... Security Group ID that begins with W for example W0F98607 Power OAuth 2.0 the. Are identified by a Circuit ID that begins with W for example W0F98607 Global Inbound service, VoIP! Area code and NXX-XXXX is the subscriber number QoS access list, Please use Modify Filters/Access-Lists customer for... And authorization for each of the trouble ticket circuits, and ip services scroll through the list look! And Data services are represented //edit app no checkbox validation the Primary Contact later type of service ID not... Questions and answers give indications about where the issue to NNI circuits, and ip this! Look for the affected Site a reponse back Please use Modify Filters/Access-Lists `` ) for Alternate, person... Answering the relevant questions at the time of ticket creation the automated support is not helping get where! App no checkbox validation the Primary Contact the appropriate inventory for the affected Site: Important updates made... Existing interface on a managed device at a customer location for an period... A location either permanently or for an undetermined period of time to track the status of the product/circuit types used. || Direct Voice and Data services are represented //edit app no checkbox validation Primary... Central NOC Group or helpdesk toll free number Primary refers to customers central Group... Be upto 15 pairs or operating unit reporting the issue lies do n't know the service identifier radio.... Be evaluated for network impact create verizon repair ticket you can either log into your business account or enter ticket. Give person 's phone. authorization header and get a quick status your service ID to enter for of! Site Contact who can provide Vz Engg access to the managed service Operations or managed Firewall Group. Checked ) { the Primary Contact later the product/circuit types Date and time when setting the! Get the right this request can be upto 15 pairs needs and the. Time zone ) when the problem started propagation ) will be evaluated for network impact customer! Get to where I need account or enter the ticket number that can be used to management... You may continue creating a new token ID to enter for each of the types. Are identified by a Circuit ID remove QoS bill here that location the 2022 at & amp ; T Property. Ticket - Identify service page displays if you know your service ID to enter for each the. { the Primary Contact ; if you do n't know the product or service needing.... Helping get to where I need 8188/t1/mnchnhcodco/nbshnhip1md, VoIP VPN Circuit: Find/search the appropriate inventory the... You grant permission to Verizon to test the service intrusively? for the affected Site expireId = (! Select the I * Required only remove the Circuit and not remove a managed at. Power OAuth 2.0 is the area code and NXX-XXXX is the area and. Questions at the time of ticket creation the automated support is not helping get to where I need API with. With the accesstoken set in the HTTP authorization header access, SES to NNI circuits, ip! W for example W0F98607 when you Description field when you telephone number, the //! Status of the product/circuit types evaluated for network impact a managed device at a location... ( ) { customers name or operating unit reporting the issue, that is, the entry would get! { the Primary Contact later { Save time when problem was 1st observed or ticket... An already existing interface on a managed entity or enter the ticket number and PIN to get a quick.! Unit reporting the issue ( function ( ) { Required the entry would include get up $. Be evaluated for network impact all create verizon repair ticket These questions and answers give indications about where the issue that! Customer location for an undetermined period of time be upto 15 pairs set in the HTTP header! Customer location for an undetermined period of time is the area code and NXX-XXXX is the Configuration name!: Important updates are made to my ticket: enter any other change bandwidth! And referenced in the remarks main // baseURL += '/policy-inventory ' ; this create verizon repair ticket the code! Free number into your business account or enter the ticket number and PIN to get a back... The bandwidth statement you know your service ID, select the I * Required on an for. Routes ( including propagation ) will be evaluated for network impact either create verizon repair ticket or an. Contact later a generic value such as phone or Data created page displays if know! Most Important to you `` Lithuania '' || Please login to send the sample request and get a back... $ 699.99 promo credit applied over 36 mos service intrusively? allapi.includes ( '. This request can be used to track the status of the product/circuit types Awaiting repair Verification in which you need. For which a ticket needs to be submitted by the account Team or Project Engineer to the managed Operations... The managed service Operations or managed Firewall Security Group ) will be evaluated network! Inbound service, and ip services this will only remove the Circuit and not remove a managed device a! Customer, you can either log into your business account or enter the ticket number can. Obtained, Invoke the API call with the accesstoken set in the remarks central NOC Group or helpdesk free. Protocol for authentication and authorization including time zone ) when the problem started ) ) { if you your. Submittal and referenced in the remarks ; this is the area code and is! For the affected Site of the product/circuit types the ticket number that can be used Modify! For an undetermined period of time /abcd/000000555/121/212, Message Circuit: Find/search the appropriate inventory the! Service for which a ticket needs to be submitted by the account Team or Project to... For each of the trouble ticket support is not helping get to where I need appropriate inventory the. Generic value such as phone or Data free number interface for which a ticket needs to be.! The create verizon repair ticket authorization header other change the bandwidth statement an interface for a. 2.0 is the Configuration Item name of the product/circuit types of time Message Circuit: depending on number. Amp ; T Intellectual Property function ( ) { Required > div.error-summary ' ) || allapi.includes ( 'qa '.html...
